Refund Policy
Welcome to DaybrookMead, your go-to place for delicious pizza in London. We want every customer to be completely satisfied with their order. Please read our refund policy carefully to understand how we handle returns and refunds for orders placed on daybrookmead.sbs or through our +44 20 7946 0958. This policy applies to all goods purchased from DaybrookMead.
Cancellation Policy
If you change your mind before your order has been dispatched, you can cancel within a short grace period. For cancellations, please contact us immediately at +44 20 7946 0958. If the order has not been prepared or dispatched, we will cancel your order and issue a full refund to your original payment method.
Incorrect or Damaged Orders
If you receive an order that is incorrect, incomplete, or damaged, please contact us within 24 hours of receipt. Provide a description and photo evidence of the issue. Upon verification, we offer a choice between a full refund to your original payment method or a replacement of the incorrect or damaged items at no additional cost.
Quality Concerns
At DaybrookMead, we pride ourselves on the quality of our pizza. If you’re not satisfied with the quality of your food, please contact us within 2 hours of receiving your order. Provide a detailed description of your concern. If your claim is about the quality of the food, we will investigate the matter, and if validated, we will offer a refund or replacement.
Refund Processing Time
Refunds are processed within 7-10 business days after the approval of your refund request. The refund amount will be credited back to your original payment method. We will notify you once the refund has been initiated.
Non-Refundable Items
Please note that delivery charges are non-refundable. If you received any promotional or complimentary items as part of your order, these are also non-refundable.
Refund Exceptions
Refunds or exchanges will not be issued for orders not collected by the customer without prior cancellation or for complaints received after the specified complaint period.
Late or Missing Refunds
If you haven’t received your refund after the processing time, first check your bank account or credit card statement again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +44 20 7946 0958.
Contact Information
If you have any questions about our refund policy, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom
Thank you for choosing DaybrookMead. We value your patronage and strive to provide the best possible experience with every order.
This Refund Policy was last updated on April 1, 2023.